Travel Enquiries
Tell us about your destination, travel dates and the type of assistance you are looking for.
Travel with greater confidence
Travel Insurance
Assistance in the UAE
Access the Orient Insurance Guest Portal and contact AL MADINA TRAVEL LLC for travel insurance guidance and enquiries. Start with a trusted, simple online journey.
✓ Easy portal access✓ UAE-based assistance✓ Direct insurer portal
Orient Insurance online access
Continue to the Guest Portal
Use the secure external portal to continue your insurance-related journey with Orient Insurance.
External insurance portal
Orient Insurance
Guest Portal
Open the Orient Insurance Guest Portal directly. You will leave the AL MADINA TRAVEL LLC website and continue on Orient Insurance’s website.
Open Orient Guest PortalExternal website notice
Check that the address bar shows orientonline.ae before entering personal information. Portal services and availability are managed by Orient Insurance.
Check that the address bar shows orientonline.ae before entering personal information. Portal services and availability are managed by Orient Insurance.
ORIENT INSURANCE · GUEST PORTAL
How we can assist
Support for your insurance enquiry
Contact our team if you need help understanding the next step or want to make an enquiry.
Process Guidance
We can help direct your enquiry and explain where to continue through the relevant portal or contact channel.
Personal Assistance
Reach AL MADINA by WhatsApp, phone or email for assistance with your enquiry.
Simple steps
How to get started
Use the portal directly or contact our team if you need assistance.
Open the portal
Select the Orient Guest Portal button above. It opens in a separate browser tab.
Review your details
Follow the instructions shown on Orient Insurance’s website and carefully review all information.
Contact us if needed
If you have a question for AL MADINA, contact our team by WhatsApp, phone or email.
Important information
Before you proceed
Please note: AL MADINA TRAVEL LLC provides enquiry and assistance information on this page. Insurance products, quotations, eligibility, policy issuance, coverage, exclusions, renewals and claims are subject to the insurer’s terms, conditions and approval. Review the official policy documents and confirm all details with the insurer before making a purchase. AL MADINA does not guarantee policy approval or claim settlement.
Helpful answers
Travel Insurance FAQs
Quick information about portal access and enquiries.
How can I access the Orient Insurance Guest Portal?
Select the “Open Orient Guest Portal” button on this page. The portal opens on Orient Insurance’s website in a new browser tab.
Can AL MADINA help me with a travel insurance enquiry?
Yes. Contact AL MADINA TRAVEL LLC by WhatsApp, phone or email and tell us what assistance you need. Our team can guide you on the next steps.
Does this page issue or approve insurance policies?
No. This page provides access to an external Orient Insurance guest portal and a way to contact AL MADINA. Policy issuance, eligibility, coverage, premiums and claims are subject to the insurer’s terms and decisions.
What should I check before purchasing insurance?
Review the policy wording, coverage limits, exclusions, excess or deductible, destination restrictions, dates of cover and claims procedure before you proceed.
Need help with an insurance enquiry?
Contact AL MADINA TRAVEL LLC. Our team will be happy to guide you on the next step.